Run History
Run History gives you full visibility into every sequence execution — which records are enrolled, which steps have run, and whether any steps encountered errors.
Accessing Run History
Go to Automation and click on any sequence. Select the Run History tab to see all executions for that sequence.
Alternatively, go to Automation → All Runs to see a combined view of all sequences.
Run History List
Each row in the run history represents one record (a lead or deal) enrolled in the sequence:
| Column | Description |
|---|---|
| Contact / Deal | The enrolled lead or deal name |
| Enrolled at | When the record entered the sequence |
| Status | Active, Completed, Stopped, Error |
| Current step | The step currently being processed |
| Completed steps | Number of steps finished |
| Total steps | Total steps in the sequence |
Run Statuses
| Status | Meaning |
|---|---|
| Active | The record is currently moving through the sequence |
| Waiting | A wait step is in progress (shows time remaining) |
| Completed | The record has finished all steps successfully |
| Stopped | The sequence was manually stopped or an exit condition was met |
| Error | A step failed (e.g. email could not be sent) |
Viewing Step Details
Click any run row to expand the step-by-step detail:
Step 1 — Email: "Introduction Email"
Status: Completed
Sent at: 14 Jun 2024 09:05
Recipient: sarah@clientco.com
Open status: Opened (09:47)
Step 2 — Wait: 2 days
Status: Completed
Started: 14 Jun 2024 09:05
Ended: 16 Jun 2024 09:05
Step 3 — Email: "Follow-up"
Status: Completed
Sent at: 16 Jun 2024 09:06
Open status: Not opened
Step 4 — Notification: "Chase the lead"
Status: Completed
Notified: Jane Smith (in-app + email)Stopping a Run
To remove a specific record from an active sequence:
- Find the run row in the history.
- Click Stop (the X button on the right).
- Confirm. The record is removed from the sequence and no further steps execute.
This is useful when a contact converts or replies before the sequence ends and you want to prevent further automated messages.
Error Troubleshooting
If a step shows Error status, click it to see the error message:
| Common error | Cause | Fix |
|---|---|---|
| Email failed to send | Email account disconnected | Reconnect the email account in Settings → Integrations |
| Contact has no email | No email address on the lead/deal | Add an email address to the contact |
| Stage not found | Stage was deleted after sequence was created | Update the stage change step |
| Template not found | Email template was deleted | Update the email step to use a different template |
Bulk Stop
On the Run History list, select multiple runs using the checkboxes and click Stop Selected to bulk-remove records from the sequence.
Monitor new sequences closely
When you first activate a sequence, check the Run History after 24 hours to ensure steps are executing correctly. Errors in the first few hours are much easier to fix before the sequence has processed many records.